Own the relationship. Drive the results.

We're looking for an enthusiastic Client Lead to join our team in the heart of Eindhoven. You're great at building effective relationships with multiple clients - turning ambitious plans into concrete results and consistently exceeding expectations. You'll work closely with a team of specialists, taking ownership of performance and client satisfaction across your accounts.

What will you do?

• Strategy & Planning: As the primary point of contact, you help clients develop, shape and execute their D2C strategy - keeping their business goals and internal organisation in mind. You connect client challenges to 10XCREW's services, with the goal of growing customer lifetime value.

• Performance Management: You monitor KPIs, analyse data trends and implement strategies to maximise results and impact.

• Client Relationship Management: You build and maintain strong, long-term client relationships through proactive communication, close collaboration and sharp strategic advice.

• Innovation & Optimisation: You spot trends and opportunities in data and results, translate them into clear actions, and align next steps with both the client and specialist teams.

• Team Management: You translate client goals into clear team objectives - and coach and challenge specialists to get the best out of them.

Who are we looking for?

• A completed HBO or WO degree in Business, Marketing or Economics.

• At least 3-5 years of experience in e-commerce, digital marketing or account management - preferably agency-side.

• Available for 32 to 40 hours per week.

• Experience selling via marketplaces like Amazon and bol (vendor/seller) is a plus.

• Building relationships, scoring on NPS and solving problems is in your DNA.

• You're results-driven, a strong communicator and work in a structured way.

• You're analytical, critical and base priorities and proposals on facts and data.

• You switch easily between strategy and operations - and you get energy from coaching people with a positive, content-driven approach.

What do we offer?

We offer you a great place in a dynamic company where your input is truly valued. We think in possibilities and solutions, and give you plenty of freedom in your role. Here's what you can expect:

• A competitive salary, depending on your experience.

• Phantom shares - be part of our growth story.

• A personal development and coaching budget to take your skills to the next level.

• Unlimited holidays: work hard, play hard.

• A flexible workspace with travel expense reimbursement and an NS business card.

• Pension scheme (50/50 arrangement).

• Flexible working hours for a healthy work-life balance.

• A bike plan and discounted gym access via Workit or a premium gym right around the corner.

• A tight-knit Crew that not only works together, but also has a great time at drinks, events and team outings.

• A great workspace in the vibrant heart of Eindhoven.

Sounds good? Apply now and join the Crew. 🚀